At GlowRisia, we are committed to delivering high-quality garments and ensuring customer satisfaction. Our refund policy outlines the terms and conditions under which refunds will be processed for export orders.
1. Eligibility for Refunds
A refund may be issued under the following circumstances:
- Defective Products: If the delivered products have manufacturing defects or quality issues that are verified and documented.
- Non-Compliance with Order: If the delivered goods differ significantly in quantity, design, size, color, or specifications from the agreed order.
- Late Delivery: If the shipment is delayed beyond the agreed timeframe due to reasons within our control and results in significant inconvenience or loss.
- Damaged Goods: If goods arrive damaged due to inadequate packaging or mishandling during shipping.
2. Refund Request Process
- Notification: The buyer must notify us in writing within 7 days of receiving the shipment about any issues requiring a refund.
- Proof of Issue: The buyer must provide clear evidence such as photographs, videos, or inspection reports to support the refund claim.
- Inspection: We reserve the right to conduct a third-party inspection or review to verify the claim before approving a refund.
Refund Policy for Garments Export Business
At [Your Company Name], we are committed to delivering high-quality garments and ensuring customer satisfaction. Our refund policy outlines the terms and conditions under which refunds will be processed for export orders.
1. Eligibility for Refunds
A refund may be issued under the following circumstances:
- Defective Products: If the delivered products have manufacturing defects or quality issues that are verified and documented.
- Non-Compliance with Order: If the delivered goods differ significantly in quantity, design, size, color, or specifications from the agreed order.
- Late Delivery: If the shipment is delayed beyond the agreed timeframe due to reasons within our control it results in significant inconvenience or loss.
- Damaged Goods: If goods arrive damaged due to inadequate packaging or mishandling during shipping.
2. Refund Request Process
- Notification: The buyer must notify us in writing within 7 days of receiving the shipment about any issues requiring a refund.
- Proof of Issue: The buyer must provide clear evidence such as photographs, videos, or inspection reports to support the refund claim.
- Inspection: We reserve the right to conduct a third-party inspection or review to verify the claim before approving a refund.
3. Refund Options
Once a refund claim is approved, the buyer can choose from the following options:
- Replacement: Replacement of the defective or incorrect products at no additional cost.
- Credit Note: Issuance of a credit note for future purchases.
- Full Refund: Refund of the amount for the defective or non-compliant portion of the shipment.
4. Exclusions
Refunds will not be issued under the following conditions:
- Normal variations in color, texture, or size within industry-accepted tolerances.
- Defects caused by improper storage, handling, or usage after delivery.
- Orders approved with pre-existing terms, such as discounted or clearance stock.
- Custom or personalized products unless they are defective or non-compliant with the agreed specifications.
5. Refund Timeline
- Once a refund claim is approved, the refund will be processed within 30 days via the original payment method or an alternative agreed upon by both parties.
- Any associated bank charges or fees for refunds will be deducted unless the issue was caused by our company.
7. Contact Information
For refund requests or inquiries, please get in touch with us at:
- Phone: +08801600047950
- Email: support@glowrisia.com
- Address: 1208, Mohakhali, Dhaka Bangladesh.